FLA and UK Cards Association publish further Vulnerability Guidance

FLA and UK Cards Association publish further Vulnerability Guidance
29 August 2017

A new publication providing guidance for lending to vulnerable customers has been published by the FLA and UK Cards Association.

In June, we worked with The UK Cards Association to publish Vulnerability: a guide for lending, which captured the experiences of 1,600 staff across 18 finance providers, to develop a range of commercially realistic measures that could help firms better identify and support vulnerable customers during the credit application process. This guide and the parallel report on debt collection, published in March, provide the industry with an effective way to help vulnerable customers across the full credit cycle.