Know Your Customer

Recent changes to the driving licence

In June 2015, as part of a Government efficiency drive to digitalise various public services, the Driver and Vehicle Licencing Agency (DVLA) stopped issuing the paper counterpart driving licence. The paper counterpart provided additional information to the photocard licence, including any penalties or disqualifications the customer might have received in the past and more detail about what vehicles they are entitled to drive. A new ‘Share Driving Licence' service was introduced replacing the counterpart which enables a driver to view and share these details online to a third party such as a dealership or finance provider. The process works as follows:

  1. The customer would need to input their NI number, driver number (from their licence) and post code on the view/share driving licence web page.
  2. Click on the ‘share driving licence' tab and 'Get a Code'
  3. They can then print a pdf which provides the same information that the counterpart did or just give the third party the code at the top of the pdf.
  4. The third party can then go on the same website to verify the information within 21 days of it being activated.

A finance provider would normally contact the customer directly to ask for their driving licence details to be shared, but in some cases the lender might require the dealer to ask for this information at the point of sale.