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                                1. Ali Nazim, Cargiant
                                  1. Jon Holdsworth, Cargiant
                                    1. Craig Brown, Porsche Retail Group
                                      1. Dan Jackson, Black Horse
                                        1. Paula Bulloch, Black Horse
                                          1. Neil Bowry, Black Horse
                                            1. Lisa Handley, First Reponse
                                              1. Kelly Turner (FCA Automotive Services)
                                                1. SAF Online Resources
                                                  1. How to use this material | SAF Online Resources
                                                    1. How to use this material | SAF Online Resources
                                                      1. How to use this material | SAF Online Resources
                                                        1. How to use this material (continued)
                                                          1. Why should I review this material?
                                                            1. Challenges facing motor finance
                                                              1. SAF training material overview
                                                                1. How to use this material | SAF Online Resources
                                                                  1. 1. Finance Structures | SAF Online Resources
                                                                    1. Tri-partite Transactions | SAF Online Resources
                                                                      1. Tri-partite Question | SAF Online Resources
                                                                        1. Balloon Payment | SAF Online Resources
                                                                          1. Balloon Payment Schedule | SAF Online Resources
                                                                            1. Advance Rentals/Payments | SAF Online Resources
                                                                              1. Terminal Pause | SAF Online Resources
                                                                                1. Spread Rental | SAF Online Resources
                                                                                  1. Summary | SAF Online Resources
                                                                                    1. Summary | SAF Online Resources
                                                                                      1. Summary | SAF Online Resources
                                                                                        1. 2. Hire Purchase | SAF Online Resources
                                                                                          1. Definition | SAF Online Resources
                                                                                            1. Structure | SAF Online Resources
                                                                                              1. Common Profiles | SAF Online Resources
                                                                                                1. Ending the Agreement | SAF Online Resources
                                                                                                  1. Summary | SAF Online Resources
                                                                                                    1. PCP versus HP Agreements | SAF Online Resources
                                                                                                      1. 3. Personal Contract Purchase | SAF Online Resources
                                                                                                        1. Structure | SAF Online Resources
                                                                                                          1. Common Profiles | SAF Online Resources
                                                                                                            1. Ending the Agreement | SAF Online Resources
                                                                                                              1. Summary | SAF Online Resources
                                                                                                                1. 4. Personal Loans | SAF Online Resources
                                                                                                                  1. Personal Loans | SAF Online Resources
                                                                                                                    1. Structure | SAF Online Resources
                                                                                                                      1. Common Profiles | SAF Online Resources
                                                                                                                        1. Ending the Agreement | SAF Online Resources
                                                                                                                          1. Summary | SAF Online Resources
                                                                                                                            1. 5. Contract Hire | SAF Online Resources
                                                                                                                              1. What is contract hire? | SAF Online Resources
                                                                                                                                1. Contract Hire: Lessees and Lessors | SAF Online Resources
                                                                                                                                  1. The structure of Contract Hire agreements | SAF Online Resources
                                                                                                                                    1. During an agreement | SAF Online Resources
                                                                                                                                      1. The end of the agreement | SAF Online Resources
                                                                                                                                        1. Summary | SAF Online Resources
                                                                                                                                          1. Personal Contract Hire | SAF Online Resources
                                                                                                                                            1. 6. Conditional Sale | SAF Online Resources
                                                                                                                                              1. Conditional Sale versus Hire Purchase | SAF Online Resources
                                                                                                                                                1. Structure | SAF Online Resources
                                                                                                                                                  1. Common Profiles | SAF Online Resources
                                                                                                                                                    1. Ending the Agreement | SAF Online Resources
                                                                                                                                                      1. Summary | SAF Online Resources
                                                                                                                                                        1. 7. Credit Sale | SAF Online Resources
                                                                                                                                                          1. Credit Sale | SAF Online Resources
                                                                                                                                                            1. Structure | SAF Online Resources
                                                                                                                                                              1. Credit Sale: Common Profiles | SAF Online Resources
                                                                                                                                                                1. Ending the Agreement | SAF Online Resources
                                                                                                                                                                  1. Summary | SAF Online Resources
                                                                                                                                                                    1. 8. Lease Purchase | SAF Online Resources
                                                                                                                                                                      1. Lease Purchase | SAF Online Resources
                                                                                                                                                                        1. Structure | SAF Online Resources
                                                                                                                                                                          1. Lease Purchase: Common Profiles | SAF Online Resources
                                                                                                                                                                            1. Ending the Agreement | SAF Online Resources
                                                                                                                                                                              1. Summary | SAF Online Resources
                                                                                                                                                                                1. 9. Finance Lease | SAF Online Resources
                                                                                                                                                                                  1. Question | SAF Online Resources
                                                                                                                                                                                    1. Structure | SAF Online Resources
                                                                                                                                                                                      1. Finance Leases versus Contract Hire | SAF Online Resources
                                                                                                                                                                                        1. Finance Lease: Common Profiles | SAF Online Resources
                                                                                                                                                                                          1. Ending the Agreement | SAF Online Resources
                                                                                                                                                                                            1. Summary | SAF Online Resources
                                                                                                                                                                                              1. 10. Secured Loans | SAF Online Resources
                                                                                                                                                                                                1. Users | SAF Online Resources
                                                                                                                                                                                                  1. Structure | SAF Online Resources
                                                                                                                                                                                                    1. Secured Loans: Common Profiles | SAF Online Resources
                                                                                                                                                                                                      1. Ending the Agreement | SAF Online Resources
                                                                                                                                                                                                        1. Summary | SAF Online Resources
                                                                                                                                                                                                          1. 11. Interest Rates | SAF Online Resources
                                                                                                                                                                                                            1. What is a Fixed Rate? | SAF Online Resources
                                                                                                                                                                                                              1. Fixed interest payment structure | SAF Online Resources
                                                                                                                                                                                                                1. Variable Interest | SAF Online Resources
                                                                                                                                                                                                                  1. Components of a Variable Rate | SAF Online Resources
                                                                                                                                                                                                                    1. Variable Interest Payment Structure | SAF Online Resources
                                                                                                                                                                                                                      1. Summary | SAF Online Resources
                                                                                                                                                                                                                        1. 1 Changes to consumer credit regulation | SAF Online Resources
                                                                                                                                                                                                                          1. The Consumer Credit Act | SAF Online Resources
                                                                                                                                                                                                                            1. CONC | SAF Online Resources
                                                                                                                                                                                                                              1. Aims and protections of the consumer credit regime | SAF Online Resources
                                                                                                                                                                                                                                1. Customers who are protected | SAF Online Resources
                                                                                                                                                                                                                                  1. Legislation | SAF Online Resources
                                                                                                                                                                                                                                    1. Where legislation does not apply | SAF Online Resources
                                                                                                                                                                                                                                      1. 2 The Financial Conduct Authority (FCA) and principles-based regulation | SAF Online Resources
                                                                                                                                                                                                                                        1. Responsibility for regulating consumer credit | SAF Online Resources
                                                                                                                                                                                                                                          1. Another key principle of the FCA regime | SAF Online Resources
                                                                                                                                                                                                                                            1. The FCA's “regulatory toolkit” | SAF Online Resources
                                                                                                                                                                                                                                              1. Beyond PRIN | SAF Online Resources
                                                                                                                                                                                                                                                1. Requirements | SAF Online Resources
                                                                                                                                                                                                                                                  1. How the FCA supervise firms and enforce the consumer credit regime | SAF Online Resources
                                                                                                                                                                                                                                                    1. The FCA's day-to-day supervision of regulated firms | SAF Online Resources
                                                                                                                                                                                                                                                      1. Classification of regulated firms | SAF Online Resources
                                                                                                                                                                                                                                                        1. Enforcement action | SAF Online Resources
                                                                                                                                                                                                                                                          1. 3 FCA interim permission and authorisation | SAF Online Resources
                                                                                                                                                                                                                                                            1. What is authorisation, and what is an interim permission? | SAF Online Resources
                                                                                                                                                                                                                                                              1. Applications for FCA authorisation | SAF Online Resources
                                                                                                                                                                                                                                                                1. Appointed Representatives | SAF Online Resources
                                                                                                                                                                                                                                                                  1. "Full" or "Limited" Permission? | SAF Online Resources
                                                                                                                                                                                                                                                                    1. Approved Persons and Controlled Functions | SAF Online Resources
                                                                                                                                                                                                                                                                      1. Regulatory reporting requirements | SAF Online Resources
                                                                                                                                                                                                                                                                        1. Frequency of reporting | SAF Online Resources
                                                                                                                                                                                                                                                                          1. Meeting the FCA's Threshold Conditions | SAF Online Resources
                                                                                                                                                                                                                                                                            1. General insurance regulation | SAF Online Resources
                                                                                                                                                                                                                                                                              1. Guaranteed Asset Protection | SAF Online Resources
                                                                                                                                                                                                                                                                                1. Guaranteed Asset Protection | SAF Online Resources
                                                                                                                                                                                                                                                                                  1. 4 Financial promotions and communications with customers | SAF Online Resources
                                                                                                                                                                                                                                                                                    1. Definitions | SAF Online Resources
                                                                                                                                                                                                                                                                                      1. The FCA's rules on financial promotions | SAF Online Resources
                                                                                                                                                                                                                                                                                        1. Factors for firms to consider when preparing financial promotions and communications | SAF Online Resources
                                                                                                                                                                                                                                                                                          1. Annual Percentage Rate | SAF Online Resources
                                                                                                                                                                                                                                                                                            1. 5 Pre-contractual requirements including adequate explanations | SAF Online Resources
                                                                                                                                                                                                                                                                                              1. Decisions regarding a finance package | SAF Online Resources
                                                                                                                                                                                                                                                                                                1. Pre-contract information document | SAF Online Resources
                                                                                                                                                                                                                                                                                                  1. Pre-contractual explanation for regulated credit agreements | SAF Online Resources
                                                                                                                                                                                                                                                                                                    1. Documentation/Agreement | SAF Online Resources
                                                                                                                                                                                                                                                                                                      1. Know Your Customer | SAF Online Resources
                                                                                                                                                                                                                                                                                                        1. Know Your Customer | SAF Online Resources
                                                                                                                                                                                                                                                                                                          1. 6 Post-contract information and rights | SAF Online Resources
                                                                                                                                                                                                                                                                                                            1. Information which must be provided post-contract | SAF Online Resources
                                                                                                                                                                                                                                                                                                              1. Rights of withdrawal/cancellation | SAF Online Resources
                                                                                                                                                                                                                                                                                                                1. The right of withdrawal under the CCA | SAF Online Resources
                                                                                                                                                                                                                                                                                                                  1. Early settlement | SAF Online Resources
                                                                                                                                                                                                                                                                                                                    1. Voluntary terminations (the Halves Rule) | SAF Online Resources
                                                                                                                                                                                                                                                                                                                      1. Arrears and default | SAF Online Resources
                                                                                                                                                                                                                                                                                                                        1. Enforcing debts | SAF Online Resources
                                                                                                                                                                                                                                                                                                                          1. Collections | SAF Online Resources
                                                                                                                                                                                                                                                                                                                            1. Repossession restrictions (the Thirds Rule) | SAF Online Resources
                                                                                                                                                                                                                                                                                                                              1. Repossession restrictions (the Thirds Rule) | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                1. Repossession restrictions (the Thirds Rule) | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                  1. Repossession restrictions (the Thirds Rule) | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                    1. 7 Responsible Lending | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                      1. The FCA's rules on responsible lending | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                        1. Factors which lenders should take into account when assessing a customer's ability to make repayments | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                          1. Sources of information | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                            1. Use of credit reference agencies | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                              1. 8 Vulnerable customers and mental capacity | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                1. Mental capacity | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                  1. The relevance of mental capacity to borrowing and lending decisions | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                    1. Identifying mental capacity issues | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                      1. Risks | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                        1. Managing mental capacity issues in showrooms | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                          1. Do's and Don't's | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                            1. Firms' responsibilities under CONC | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                              1. Data protection implications | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                1. 9 Financial incentives | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                  1. Commission and other fees received by a motor dealer | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                    1. Risks posed to customers from incentive schemes | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                      1. Managing the risks to consumers | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                        1. Management information | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                          1. Business quality monitoring | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                            1. Controlling inappropriate behaviour | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                              1. Governance arrangements | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                1. Appointed Representatives | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                  1. 10 Unfair relationships and the Unfair Trading Regulations | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                    1. What are unfair relationships? | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                      1. The Consumer Protection from Unfair Trading Regulations | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                        1. How the Regulations affect the motor industry | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                          1. The 31 Banned Practices | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                            1. Impact in motor dealerships | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                              1. 11 Distance Selling | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                1. What are the Consumer Contracts Regulations? | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                  1. Distance selling, on-premise selling and off-premise selling | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                    1. Providing clear information | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                      1. Distance selling in dealerships | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                        1. Cancellations and refunds | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                          1. Ancillary contracts | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                            1. Ordering time | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                              1. 12 Asset registration | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                                1. Asset registration and recording ownership | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                                  1. Industry best practice | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                                    1. 13 Data Protection | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                                      1. The Legislation | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                                        1. What is “data”? | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                                          1. The Information Commissioner's Office (ICO) | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                                            1. The Eight Data Protection Principles | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                                              1. 14 Anti-money laundering | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                                                1. Definition | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Objectives of the Money Laundering Regulations | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Regulators | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Responsibilities | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Individual liability | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Prevention | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                                                            1. 15 The FLA Lending Code and dispute resolution | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                                                              1. The Finance & Leasing Association (FLA) | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Conciliation and Arbitration | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. The FCA's complaint handling requirements and the Financial Ombudsman Service (FOS) | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. SAF Competence Test | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Toolbox | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Glossary | SAF Online Resources
                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Nigel Vines, Lexus/Toyotal Financial Services
                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Ros Greener, AcornMoney/AutoeBid