The FCA is expected to publish its final report into the motor finance market this quarter. The report will cover all aspects of the motor finance sales process, including reporting back on findings from mystery shopping exercises in motor retailers
Overall, the report is expected to highlight the positive action taken by the motor finance industry to ensure finance is affordable, transparent, and sustainable. The report is also likely to focus on commission structures and information provided to customers. Industry professionalism continues to be a priority for lenders and retailers alike, with new Motor Finance Apprentices being recruited across the market and an updated package of learning being rolled out via the SAF programme.