Providing clear information

The Consumer Contract Regulations state that a customer who wishes to buy a vehicle “at a distance” has the right to receive clear information from the dealer.

This must include:

  • The dealership's name and address
  • An accurate description of the vehicle
  • Price – including any taxes and delivery costs – and  how long the price quoted is valid
  • Delivery arrangements and terms
  • Payments – how and when
  • Cancellation – the customer's right to cancel the arrangement
  • Liability – for delivery, collection and condition


Further information on general cancellation rights is provided in the module on Post-contract information and rights.

The Consumer Contracts Regulations also state what information should be sent to the customer after the sale (but before the vehicle is delivered). This includes:

  • Written confirmation of the order (by letter, email or fax) including the pre-purchase information if this hasn't already been provided.
  • Written information about how to cancel the arrangement, a postal address and details of any guarantees, warranties or after-sales services, if applicable.