Ordering time

Unless otherwise agreed, the dealer should supply the vehicle within 30 days from the day after the customer placed his/her order.

Customer Helplines

If a firm offers a post-sale helpline for its customers then there should be a telephone number available which they can call which charges at no more than the basic telephone rate.

For example, free of charge numbers such as 0800 or geographic numbers such as those starting with the prefix 01, 02 or 03. A premium rate number would not comply.