How the Regulations affect the motor industry

The Regulations apply to all retailers whose practices could be deemed as unfair.

An unfair practice is one which either harms or is likely to harm the economic interests of the average customer.  For example, if a customer is given inaccurate information, or is put under pressure, they may make a decision to buy that they would not have made had they been given accurate information and not been put under pressure.

The Regulations define the following types of conduct as unfair: