The trade body for franchised dealers, the NFDA, published their Consumer Attitude Survey 2019, which revealed high levels of consumer satisfaction in the aftersales sector. Overall, 83% of consumers said that they were either ‘very satisfied’ or ‘satisfied’ with their experience at a franchised dealership. The percentages of satisfaction for independent garages and high street national chains were respectively 82% and 66%.
The DVLA have been updating existing services and launching a number of new services as part of its transformation programme. Below we highlight some of the most recent developments.
In dealerships and motor finance companies throughout the UK, National Apprenticeship Week was celebrated in March, and the FLA spoke to some of its members and training providers to find out more about the first cohort of Motor Finance Specialist apprentices.
Motor Retailers with a commitment to skills & development will be recognised for the first time at the Motor Trader Industry Awards this summer.
The FCA took over regulation of the consumer credit market, including motor finance, in 2014. It wanted to find out more about what was happening in the market, and if there were any risks as a result of lending, and identify opportunities to clarify what firms should be doing to provide the best service to consumers.
The Finance & Leasing Association’s (FLA) Specialist Automotive Finance (SAF) programme has been relaunched in partnership with The London Institute of Banking & Finance, with an improved range of training options for dealership staff that will further increase the professionalism, skills and knowledge in this sector.
Calibre Group Solutions outlines how lenders and retailers can recruit motor finance specialist apprentices
Calibre Group Solutions is a training provider specialising in the delivery of training to the automotive sector. As an approved apprenticeship training provider its expert trainers and mentors have supported the first stream of Motor Finance Specialist apprentices with excellent results.
Below Calibre’s Managing Director, Sabina Hegarty, outlines her thoughts on the models that both lenders and retailers can use to employ motor finance specialist apprentices.
Aiden studied Maths, Physics and Electronics at College and spent just under a year as a sales executive for a dealer group. He applied for the motor finance specialist vacancy to improve his future employability and work within a large company like Toyota Group.