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Kelly Turner, FCA Automotive Services

Kelly Turner Image  FCA Automotive Services Logo

Kelly Turner CertAutoFS,
Customer Care and Dealer Services Manager

Kelly is responsible for managing the company’s customer and dealer services teams. She really
enjoys the fast-paced nature of automotive finance, its focus on customer care and the wide and
evolving range of finance products available.

Speaking about why she registered to take the SAF Advanced qualification, Kelly says:

“I thought it was a great opportunity for me to improve my knowledge of products and regulation in
the automotive finance industry, whilst also gaining an industry- recognised qualification.”

Commenting on how the qualification has helped her, Kelly says:

“The qualification has equipped me with the theoretical knowledge I need surrounding products and
regulation in the automotive finance industry. More importantly, the case studies in the exam enabled to me to ensure that decisions we are making and information we are giving to our customers is relevant and suitable for their needs. All in all, SAF Advanced has helped me to create an efficient, knowledgeable team which is now better placed to provide quality service to our customers.”

Looking ahead to the next five years, Kelly says:

“I would like to continue to progress my career within FCA Automotive Services. My main focus will
be to develop our services and people to provide an ever improving experience for our customers,
with a view to eventually moving into the senior management team.”