Last week the FCA published its long-awaited consultation on draft vulnerability guidance to help clarify what firms should do to treat vulnerable consumers fairly and consistently.
You are already registered to take the annual SAF Expert test. Why not go further? Get formal recognition for your knowledge by registering for the new Academy app. The app gives you everything you need to take and pass the SAF Advanced qualification. Here are 5 reasons why you should:
SAF is a founder sponsor of the new Motor Trader Independent Dealer Awards being held at the Ricoh Arena, Coventry on 9 October.
The FCA’s final findings on motor finance were published in March 2019. The final report followed up on areas of further scrutiny as identified in its interim report of March 2018, namely on information to customers and intermediary remuneration.
SAF has been shortlisted as a finalist for Best Learning and Development Programme and Best Membership Initiative at The Association Excellence Awards 2019.
The Government Department for Transport have launched proposals to ensure that Electric Vehicle (EV) chargepoints, sold or installed, have smart charging functionality included.
On 10 July Motor Trader held its annual Industry Awards at the Grosvenor House Hotel in London. This year SAF worked with Motor Trader to set up and sponsor a new Skills & Development category.
New SAF Essentials factsheets - providing foundation level learning for new to dealership staff - have been downloaded over 10,000 times since they were launched by the FLA in March 2019.
The trade body for franchised dealers, the NFDA, published their Consumer Attitude Survey 2019, which revealed high levels of consumer satisfaction in the aftersales sector. Overall, 83% of consumers said that they were either ‘very satisfied’ or ‘satisfied’ with their experience at a franchised dealership. The percentages of satisfaction for independent garages and high street national chains were respectively 82% and 66%.
The DVLA have been updating existing services and launching a number of new services as part of its transformation programme. Below we highlight some of the most recent developments.